After Sales Service
LIFETIME SUPPORT
Comprehensive after-sales support including repairs, replacements, maintenance guidance, and 24/7 customer service
Our After-Sales Services
FREE Repair Kits
Every doll includes a comprehensive repair kit with TPE/silicone glue, tools, and materials. Need more? We'll send additional kits at no cost.
Video Tutorials
Access our library of step-by-step video guides covering cleaning, maintenance, repairs, storage, and troubleshooting common issues.
Replacement Parts
Need a new wig, outfit, or body part? We stock all replacement components and ship them worldwide at cost price.
24/7 Support
Our dedicated support team is available around the clock via email, live chat, and WhatsApp to answer questions and provide guidance.
Expert Guidance
One-on-one technical support from our experienced team. We'll walk you through any repair or maintenance procedure remotely.
1-Year Warranty
All dolls come with a manufacturer warranty covering defects in materials and workmanship. Extended warranties available.
Common Issues We Help With
Minor Tears or Cuts
We provide free repair glue and detailed video instructions. Most small tears can be fixed in 10-15 minutes at home with professional results.
Skeleton Issues
Loose joints or stiff movement? We'll guide you through adjustment procedures or send replacement skeleton parts if needed.
Staining or Discoloration
Learn prevention techniques and stain removal methods. We provide specialized cleaning solutions and renewal powder to restore skin appearance.
Wig or Outfit Damage
Order replacement wigs, outfits, or accessories at cost price. We stock a wide variety of styles and sizes for all our models.
Heating Function Issues
Troubleshoot heating rod problems or request a free replacement if defective within warranty period.
General Maintenance
Regular care questions about cleaning, powder application, storage, and preservation. We're here to help you maintain your doll's beauty.
How to Get Support
Email Us
info@yjldoll.com
Response within 24 hours
Live Chat
Available 24/7
Instant assistance
+86-134 3572 6311
Direct messaging
When Contacting Us, Please Provide:
- Order number
- Doll SKU#, name and purchase date
- Clear photos of the issue
- Description of the problem
- What you've already tried (if applicable)
We're Here for You
Your satisfaction is our priority. Whether you need a quick fix or ongoing support, our team is dedicated to ensuring you enjoy your companion for years to come.
CONTACT SUPPORT