Return & Refund Policy
Return & Refund Policy
Last Updated: December 2025
Important Notice
Due to the intimate nature of our products and hygiene considerations, we maintain a strict return policy. Please read this policy carefully before making a purchase.
Non-Returnable Items
For health, hygiene, and privacy reasons, we DO NOT accept returns in the following circumstances:
- Product packaging has been opened and the product shows no quality defects
- Product has been used or touched
- Non-quality issues such as personal preference or incorrect size selection
- Customized or special order products
Eligible Returns
We only accept return requests under the following conditions:
- The received product significantly differs from the order description
- Product was damaged during shipping (unboxing video required as proof)
- Product has manufacturing defects (discovered in unopened condition)
Return Window: Within 7 days of receiving the product. Items must remain unopened, unused, and include all original packaging and accessories.
Cross-Border After-Sales Support
Considering international shipping costs and time, we offer the following after-sales solutions for quality issues:
- Repair Material Kit: Free professional repair materials and tools
- Video Tutorials: Detailed step-by-step repair instruction videos
- Online Technical Support: One-on-one remote repair guidance
- Replacement Parts: Free shipping of damaged replaceable components
Refund Process
If your return qualifies:
- Contact customer service with your order number, issue description, and photo/video evidence
- Wait for customer service review (1-3 business days)
- After receiving return authorization, ship the product to the designated address
- Refund will be processed within 7-14 business days after receiving and inspecting the return
Refund Method: Original payment method
Shipping Costs: We cover shipping for quality issues; customer covers shipping for non-quality issues
Contact Us
For any questions, please contact us:
Email: info@yjldoll.com
Live Chat: 9:00 AM - 9:00 PM
This policy applies to all products purchased through this website. We reserve the right to modify this policy within the scope permitted by law.
