1. SHIPPING METHODS & DELIVERY TIME

1.1 Shipping Carriers

We ship worldwide using premium express carriers:

• DHL Express
• FedEx International
• UPS Worldwide Express
• Other reliable international couriers

1.2 Processing & Production Time

Standard Products:

• Processing time: 1-3 business days
• Production time: 7-10 business days
• Total before shipping: 8-13 business days

Custom/Personalized Products:

• 3D design creation: 10-15 business days
• Customer approval process: 1-3 business days
• Production time: 20-25 business days (depending on customization complexity)
• Total before shipping: 31-43 business days

1.3 Shipping Time

Once shipped, delivery typically takes:

• Asia: 7-10 business days
• North America: 35-45 business days
• Europe: 40-50 business days
• Australia/Oceania: 30-40 business days
• Other regions: 40-60 business days

Note: Delivery times are estimates and may vary due to customs clearance, holidays, or unforeseen circumstances.

2. DISCREET & PRIVATE PACKAGING

2.1 Your Privacy is Our Priority

We understand the sensitive nature of our products and take every measure to protect your privacy:

✅ Plain, Unmarked Packaging

• All shipments use plain cardboard boxes with no logos or product information
• No indication of contents on the exterior

✅ Discreet Sender Information

• Sender name appears as a generic business name
• No reference to "sex doll" or adult products

✅ Secure Inner Packaging

• Products are carefully wrapped and protected
• Multiple layers of packaging for safety during transit

✅ Confidential Documentation

• Invoices and documents are placed inside the package, not on the exterior
• Customs declarations use discreet product descriptions (e.g., "mannequin" or "model")

3. SHIPPING COSTS

3.1 Free Worldwide Shipping

✅ FREE express shipping on all orders

• No minimum order requirement
• Applies to all countries we ship to
• Premium express delivery at no extra cost

3.2 What's Included

• Door-to-door delivery
• Full tracking service
• Insurance coverage
• Professional handling

4. CUSTOMS, DUTIES & TAXES

4.1 Duties & Taxes Included

Great News: We cover all customs duties and taxes!

✅ No Hidden Fees • All customs duties, import taxes, and fees are included in your order price • The price you see is the final price you pay • No surprise charges upon delivery

✅ Hassle-Free Delivery • We handle all customs paperwork and payments • You don't need to do anything • Simply receive your package at your door

✅ Worldwide Coverage • Applies to all international orders • Valid for all countries we ship to • Complete peace of mind

4.2 Customs Declaration

For customs purposes, we declare products as: • "Mannequin" or "Model" • "Art Figure" or "Display Model" • All documentation is handled professionally and discreetly

Note: In rare cases, some countries may require additional documentation. We will contact you if this is needed.

4.3 Customs Processing

• Customs clearance typically takes 1-5 business days • Processing times vary by country • We monitor all shipments and will assist if any issues arise • You will be notified of any delays

4.4 What This Means for You

✅ Transparent Pricing - No hidden costs ✅ Faster Delivery - Pre-paid customs clearance ✅ No Paperwork - We handle everything ✅ Complete Protection - Covered by YJL DOLL

5. TRACKING YOUR ORDER

5.1 Tracking Information

Once your order ships, you will receive:

• Tracking number via email
• Carrier information (DHL, FedEx, UPS, etc.)
• Estimated delivery date

5.2 How to Track

1. Check your email for the tracking number
2. Visit the carrier's website (DHL.com, FedEx.com, UPS.com)
3. Enter your tracking number
4. Monitor your shipment's progress in real-time

5.3 Tracking Updates

• Tracking information is updated every 24 hours
• Allow 24-48 hours after shipment for tracking to activate
• Contact us if tracking hasn't updated after 3 days

6. DELIVERY & SIGNATURE

6.1 Delivery Attempts

• Most carriers will attempt delivery 2-3 times
• If you're not available, the carrier will leave a notice
• You can arrange redelivery or pickup at a local facility

6.2 Signature Requirement

• Signature may be required for high-value shipments
• Ensure someone is available to sign for the package
• You can authorize the carrier to leave the package without signature (at your own risk)

6.3 Safe Place Delivery

• You may request the carrier to leave the package in a safe location
• This option is available during checkout or by contacting the carrier
• YJL DOLL is not responsible for packages left unattended per customer request

7. DELIVERY ISSUES

7.1 Damaged Packages

If your package arrives damaged:

1. Do not refuse the package
• accept it and note the damage
2. Take photos of the exterior packaging and any visible damage
3. Contact us immediately at info@yjldoll.com with photos
4. We will file a claim with the carrier and arrange replacement or repair

7.2 Lost or Stolen Packages

• All shipments are insured
• If tracking shows "delivered" but you didn't receive it:
1. Check with neighbors or building management
2. Verify the delivery address
3. Contact the carrier
4. Contact us within 48 hours
• We will investigate and file a claim if necessary

7.3 Incorrect Address

• You are responsible for providing accurate shipping information
• Address changes after shipment may incur additional fees
• Packages returned due to incorrect addresses will require reshipping fees

7.4 Unclaimed Packages

• If you don't claim your package and it's returned to us:
• You will be charged reshipping fees
• Storage fees may apply after 30 days
• Refunds will not be issued for unclaimed packages

8. SHIPPING RESTRICTIONS

8.1 Countries We Ship To

We ship to most countries worldwide, including:

• United States, Canada
• United Kingdom, Germany, France, Spain, Italy, Netherlands, and most EU countries
• Australia, New Zealand
• Japan, South Korea, Singapore, Hong Kong, Taiwan
• Middle East (select countries)
• South America (select countries)

8.2 Restricted Countries

We cannot ship to countries where adult products are prohibited by law. Please check your local regulations before ordering.

Note: Shipping restrictions may change based on carrier policies and local laws.

9. PRE-SHIPMENT INSPECTION

9.1 Quality Assurance

Before shipping your order, we will:

1. Send you factory photos and videos of your finished product
2. Request your approval before shipment
3. Address any concerns you may have
4. Only ship after you confirm you're satisfied

9.2 Final Approval

• You will receive detailed images and videos via email
• Review carefully - all sales are final after shipment
• Respond within 3 business days to approve or request adjustments

10. CONTACT US

Shipping Questions?

If you have questions about shipping, tracking, or delivery:

📧 Email: info@yjldoll.com
📱 WhatsApp: +86-134 3572 6311

Business Hours:
Monday - Sunday: 9:00 AM - 6:00 PM (Hong Kong Time)

We typically respond within 24 hours.

11. IMPORTANT REMINDERS

✅ Free worldwide express shipping on all orders
✅ Discreet, private packaging with no product information
✅ Full tracking provided for all shipments
✅ Pre-shipment inspection photos/videos for your approval
✅ Insurance coverage included
✅ No Hidden Fees • All customs duties, import taxes, and fees are included in your order price • The price you see is the final price you pay • No surprise charges upon delivery

⚠️ All sales final - no returns (see Terms of Service)