Shipping Policy

Last Updated: December 27, 2025

Shipping Coverage

We offer worldwide shipping, with primary coverage in:

• Asia-Pacific: Mainland China, Hong Kong, Taiwan, Japan, South Korea, Singapore, etc.
• North America: United States, Canada
• Europe: United Kingdom, Germany, France, and other EU countries
• Other Regions: Please contact customer service for confirmation

Shipping Methods & Costs

Shipping Timeframes

Region	Sea Freight (FREE)	Air Freight (Paid)
Mainland China/Hong Kong	15-25 business days	7-15 business days
Other Asia-Pacific	20-35 business days	10-20 business days
North America	30-45 business days	15-25 business days
Europe	35-50 business days	15-25 business days

*Processing time: 1-5 business days before shipment
*Actual delivery times may vary due to customs clearance, holidays, and other factors

How to Choose Your Shipping Method

During checkout, you can select your preferred shipping method:

• Standard Shipping (Sea Freight): FREE - Best for non-urgent orders
• Express Shipping (Air Freight): Paid - Best when you need it faster

The exact air freight cost will be calculated automatically based on your delivery address and package weight.

Discreet Packaging

We understand the importance of privacy. All orders are shipped with:

• Neutral Outer Packaging: Plain boxes with no branding
• Confidential Sender Information: No company name displayed, generic sender name used
• Generic Product Description: Listed as 'Crafts' or 'General Goods' on shipping labels
• Double-Layer Packaging: Ensures safe transport and complete discretion

Customs and Duties

Cross-border orders may incur customs duties and import taxes:

• DDP (Delivered Duty Paid): Some regions include duties in the order price, no additional payment required
• DDU (Delivered Duty Unpaid): Some regions require recipient to pay customs duties
• Specific details will be displayed at checkout
• Customs clearance may add 3-10 business days to delivery time

Package Tracking

After your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Track your package via our website or the carrier's official website

Note: Sea freight tracking may update less frequently than air freight. This is normal for ocean shipping.

Shipping Restrictions

Due to shipping regulations, we cannot ship to:

• P.O. Boxes (physical address required)
• Certain restricted regions (will be indicated at checkout)

Shipping Issues

Please contact us immediately if you experience:

• Package tracking has not updated for an extended period
• Package shows delivery failure
• Received package shows signs of damage
• Package is lost or missing

Contact Customer Service

For shipping-related questions, please contact:
Email: info@yjldoll.com
Live Chat: 9:00 AM - 9:00 PM