Frequently Asked Questions
Everything you need to know about our premium dolls, shipping, and services. Your privacy and satisfaction are our priorities.
I'm a first-time buyer. How do I choose my first doll?
I'm a first-time buyer. How do I choose my first doll?
Welcome! Choosing your first realistic sex doll is an exciting decision. Here's what we recommend:
Start with these key decisions:
- Material: TPE dolls are softer and more affordable, while silicone dolls are more durable and easier to maintain
- Size: Medium sizes (148-158cm, 26-30kg) are most popular for first-time buyers
- Budget: Our $1001-$1500 range offers excellent quality for beginners
What's the difference between TPE and Silicone dolls?
What's the difference between TPE and Silicone dolls?
TPE dolls and silicone dolls each have unique advantages:
TPE (Thermoplastic Elastomer):
- Ultra-soft, realistic skin feel
- 30-50% more affordable
- Lighter weight
- Requires regular powder maintenance
- Lifespan: 3-5 years
Premium Silicone:
- Superior durability and longevity
- Easier to clean and maintain
- Better heat resistance
- Exceptional detail retention
- Lifespan: 5-10+ years
Read our comprehensive TPE vs Silicone comparison guide to make the best choice.
Why do prices vary so much?
Why do prices vary so much?
Our premium sex dolls are priced based on several quality factors:
Price factors include:
- Material: Silicone dolls cost more than TPE due to superior durability
- Size & Weight: Larger life-size dolls require more materials and craftsmanship
- Features: Premium upgrades like heating systems, standing feet, EVO skeleton
- Detail Level: Hand-painted features and ultra-realistic details
Our price ranges:
- $1001-$1500 - Excellent quality for beginners
- $1501-$2000 - Premium features and upgrades
- One-Piece Silicone - Ultimate luxury and durability
How realistic are your dolls?
How realistic are your dolls?
YJL premium dolls are crafted using advanced manufacturing technology to achieve ultra-realistic quality:
- Hand-painted facial details with lifelike expressions
- Medical-grade materials - both TPE and silicone
- Anatomically accurate body proportions
- Flexible metal skeleton for natural posing
- Realistic skin texture with pores and subtle details
Discover how we create realistic love dolls in our Advanced Manufacturing guide.
What should I know before making my first purchase?
What should I know before making my first purchase?
Before purchasing your first premium sex doll, consider these important factors:
- Storage space: Ensure you have adequate private storage
- Weight: Life-size sex dolls can weigh 20-50kg - check our size guide
- Maintenance: Both materials require regular care - see our maintenance guide
- Privacy: All YJL DOLL orders ship with 100% discreet packaging
I'm a first-time buyer. How do I choose my first doll?
I'm a first-time buyer. How do I choose my first doll?
Welcome! Choosing your first realistic sex doll is an exciting decision. Here's what we recommend:
Start with these key decisions:
- Material: TPE dolls are softer and more affordable, while silicone dolls are more durable and easier to maintain
- Size: Medium sizes (148-158cm, 26-30kg) are most popular for first-time buyers
- Budget: Our $1001-$1500 range offers excellent quality for beginners
Read our complete First-Time Buyer's Guide for detailed recommendations.
What is your shipping policy and how discreet is the packaging?
What is your shipping policy and how discreet is the packaging?
We ship worldwide with complete discretion and privacy guaranteed. All orders are packaged in plain, unmarked boxes with no external branding or product descriptions. The sender name appears as a generic company name, and customs declarations use discreet terminology. Packages are double-boxed with protective foam and cushioning to ensure safe transit. Shipping typically takes 7-15 business days for most regions, with express options available. We provide tracking numbers for all shipments and offer insurance coverage. All deliveries require adult signature confirmation (18+). Your privacy is our priority—no marketing materials or identifiable information is included in the package.
Do you offer warranty?
Do you offer warranty?
Yes, all our dolls come with a comprehensive 1-year manufacturer's warranty covering manufacturing defects, joint issues, and material defects. The warranty covers repairs or replacement of defective parts. Warranty does not cover damage from misuse, improper storage, or normal wear and tear. We also offer extended warranty options for additional protection. Warranty registration is simple and can be completed during account setup or by contacting our customer service team. For warranty claims, please provide photos of the defect and your proof of purchase. Our warranty team typically responds within 24-48 hours.
What sizes do you offer?
What sizes do you offer?
We offer a wide range of life-size sex dolls to suit every preference:
Height ranges:
- Medium (148-158cm / 4'8"-5'2"): Most popular size, realistic weight
- Full Size (158-175cm / 5'2"-5'9"): Life-size realistic dolls
Weight categories:
- 21-25kg - Medium weight, easier handling
- 26-30kg - Realistic weight (most popular)
- 31-35kg - Full-bodied weight
- 36-40kg+ - Heavy realistic weight
For detailed guidance, check our Size Selection Guide.
How do I choose the right size?
How do I choose the right size?
Choosing the right size for your realistic sex doll depends on several factors:
Consider:
- Physical ability: Can you comfortably lift and move the doll? (Weights range 15-50kg)
- Storage space: Where will you keep it? Larger dolls need more space
- Realism preference: Life-size dolls (158-175cm) offer maximum realism
- Budget: Larger sizes typically cost more
Most popular for first-timers: 148-158cm (26-30kg) - manageable weight with realistic proportions.
Read our complete Size Selection Guide for detailed recommendations.
Which countries are the products delivered to?
Which countries are the products delivered to?
We ship to over 100 countries worldwide, including USA, Canada, UK, Australia, most European countries, Japan, South Korea, and many others. We have multiple warehouses strategically located to ensure efficient delivery. Some countries have import restrictions on adult products, so please check your local regulations before ordering. Our customer service team can confirm if we ship to your specific location and provide estimated delivery times. All international shipments include customs clearance support and tracking.
How much does the shipping cost?
How much does the shipping cost?
Shipping costs vary based on your location, doll size, and selected shipping method. Standard shipping ranges from $150-$300 USD for most destinations. We offer FREE shipping on orders over $2,000 USD to select regions. Express shipping (5-7 business days) is available at additional cost. Exact shipping costs are calculated at checkout based on your delivery address and product weight. All shipping fees include full insurance coverage and tracking. We occasionally offer promotional free shipping events—subscribe to our newsletter for updates.
Which shipping methods do you offer?
Which shipping methods do you offer?
We offer Standard Shipping (7-15 business days), Express Shipping (5-7 business days), and Premium Express (3-5 business days) depending on your location. All methods include full tracking, insurance, and discreet packaging. We partner with trusted international carriers including DHL, FedEx, and UPS. For high-value orders, we recommend insured express shipping. Delivery requires adult signature confirmation. You'll receive tracking information within 24-48 hours of shipment, and our team monitors all deliveries to ensure safe arrival.
Is my purchase private and discreet?
Is my purchase private and discreet?
YJL DOLL guarantees 100% discreet shipping and billing for all adult doll purchases.
Privacy features:
- Plain packaging: Unmarked boxes with no logos or product information
- Generic sender: Discreet company name on shipping label
- Discreet billing: Generic descriptor on credit card statements
- No customs details: Product description kept private
- Secure checkout: Encrypted payment processing
Your privacy is our top priority. Learn more about our comprehensive privacy protection: Privacy and Your Purchase Guide.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No, you can checkout as a guest without creating an account. However, creating a free account offers several benefits: order tracking, faster checkout for future purchases, access to exclusive member discounts, warranty registration, and order history for easy reordering of accessories. Your account information is encrypted and completely confidential. We never share your data with third parties. Account creation takes less than 2 minutes and helps us provide better customer service and personalized recommendations.
Do you save my bank details?
Do you save my bank details?
No, we do not store your complete credit card or bank details on our servers. All payment processing is handled through secure, PCI-DSS compliant payment gateways including PayPal, Stripe, and other trusted processors. Only encrypted tokens are stored for your convenience if you choose to save payment methods for future purchases. We use industry-standard SSL encryption for all transactions. You can also pay via bank transfer, cryptocurrency, or other secure methods. Your financial security and privacy are our top priorities, and we comply with all international data protection regulations including GDPR.
How do I clean and maintain my doll?
How do I clean and maintain my doll?
Proper care and maintenance will extend your doll's lifespan and keep it in pristine condition. Clean your doll regularly with warm water and mild soap, using a soft cloth or sponge. For silicone dolls, use silicone-safe lubricants and avoid oil-based products. For TPE dolls, use water-based lubricants only. Store your doll in a cool, dry place away from direct sunlight and heat sources. Use a doll stand or hang the doll to prevent stress on joints. Avoid contact with sharp objects and rough surfaces. Do not use harsh chemicals or abrasive materials. For detailed care instructions, we provide a comprehensive care guide with every purchase. Our customer service team is available to answer specific maintenance questions.
Do you offer male dolls?
Do you offer male dolls?
Yes! We offer a premium selection of male sex dolls designed with the same attention to detail and quality as our female models.
Male doll features:
- Realistic anatomy and proportions
- Customizable options (height, body type, skin tone, face)
- Durable TPE or silicone construction
- Flexible skeleton for natural posing
- Perfect for all preferences and orientations
Explore our complete guide: Best Male Sex Dolls for Beginners 2026.
What is a One-Piece Silicone Doll?
What is a One-Piece Silicone Doll?
One-Piece Silicone Dolls represent our most advanced realistic love doll technology:
Key features:
- Seamless design: Head and body molded as one piece - no visible seams
- Ultra-realistic: Superior detail and lifelike appearance
- Premium silicone: Maximum durability and easy maintenance
- Enhanced realism: Natural neck movement and proportions
These premium silicone dolls offer the ultimate in realism and quality. Learn more about our manufacturing process.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. We also accept PayPal, Apple Pay, Google Pay, and bank transfers. For customers in select regions, we offer cryptocurrency payment options including Bitcoin and Ethereum. All payment methods are processed through secure, encrypted channels. If you have questions about alternative payment methods or need special arrangements, please contact our customer service team.
What's new in 2026?
What's new in 2026?
2026 brings exciting innovations to realistic sex dolls:
Latest trends and technologies:
- AI Integration: Smart dolls with conversation capabilities
- Advanced materials: Hybrid TPE-silicone and self-healing materials
- Enhanced features: Multi-zone heating, improved skeleton flexibility
- Customization tech: AR visualization and 3D design tools
- Sustainability: Eco-friendly manufacturing processes
Stay updated on the latest innovations in our Adult Industry Trends 2026 report.
Can I customize my doll?
Can I customize my doll?
Absolutely! YJL premium dolls offer extensive customization to create your perfect realistic love doll.
Customization options include:
- Height & Body Type: From petite to full-size - see our size guide
- Skin Tone: Realistic or fantasy colors
- Face Sculpt: 100+ unique face options
- Eye Color & Wig: Unlimited combinations
- Breast Size: A-M cup with hollow or gel-filled options
- Premium Upgrades: Heating system, standing feet, EVO skeleton, sound module
Design your dream adult doll with our Complete Customization Guide.
How long does customization take?
How long does customization take?
Production time varies based on customization level:
- Standard customization: 7-15 business days (selecting from existing options)
- Advanced customization: 20-30 business days (custom measurements, special requests)
- Custom face sculpt: 30-45 business days (includes 3D preview and approval)
All YJL sex dolls include pre-shipping photo approval before delivery. Learn more in our Customization Guide.
What customization options are available?
What customization options are available?
We offer extensive customization options to create your perfect doll. Choose from multiple body types, skin tones, eye colors, hair styles and colors, facial features, and body measurements. You can customize breast size, body shape, and select from various makeup options. We also offer custom clothing, accessories, and even personalized face sculpting for a truly unique creation. Customization typically adds 2-4 weeks to production time. Our design team can work with you to create a doll that matches your specific preferences. All customizations are handled with complete discretion and professionalism. Contact our customer service team to discuss your custom doll requirements.
What materials are your dolls made from?
What materials are your dolls made from?
Our premium dolls are crafted from high-quality silicone or TPE (thermoplastic elastomer) materials. Silicone dolls offer superior durability, realistic skin texture, and easier maintenance. TPE dolls provide a softer, more lifelike feel and are more affordable. Both materials are body-safe, hypoallergenic, and non-toxic. Our dolls range from 148cm to 171cm in height and feature realistic anatomical details, customizable features, and premium articulated joints for natural posing. Each doll is individually crafted with attention to detail and quality control. We use only medical-grade materials that meet international safety standards.
How do I clean and maintain my doll?
How do I clean and maintain my doll?
Proper care ensures your premium sex doll stays in perfect condition for years.
For TPE dolls:
- Clean with mild antibacterial soap after each use
- Pat dry thoroughly and apply renewal powder
- Avoid dark clothing to prevent staining
- Store in cool, dry place away from sunlight
For silicone dolls:
- Easier to clean with soap and water
- More stain-resistant and durable
- Lower maintenance requirements
- Can use both water and silicone-based lubricants
For complete cleaning schedules, storage tips, and maintenance routines, visit our Complete Care & Maintenance Guide.
How long will my doll last?
How long will my doll last?
With proper care, YJL premium dolls offer excellent longevity:
- TPE dolls: 3-5 years of excellent condition (or longer with meticulous care)
- Silicone dolls: 5-10+ years of excellent condition
- One-Piece Silicone: 10+ years with superior durability
Lifespan depends on:
- Regular cleaning and maintenance
- Proper storage conditions
- Gentle handling
- Following care instructions
Learn how to maximize your doll's lifespan in our Care & Maintenance Guide.
